Refund & Return Policy

Effective Date: 02.11.2025
Brand: Divora
GSTIN: 03ABGPB7552B1ZB

1. Overview

We at Divora take immense pride in the quality of our products. Every order is carefully packed and checked before dispatch. However, if you receive a damaged, defective, or incorrect product, we’re here to help.

2. Eligibility for Returns

We accept returns or replacements only if:

• The product is damaged or leaked during transit

• The wrong item has been delivered

To be eligible:

• You must raise the request within 48 hours of delivery

• The product must be unused, in original packaging, and include the invoice and proof of purchase

3. Non-Returnable Items

For hygiene and safety reasons, perfumes once opened or used cannot be returned or exchanged.

4. Refund Process

Once your return is approved:

• Refunds are processed to your original payment method within 5–7 business days

• If you paid via COD, a refund will be made to your provided bank account or UPI ID

• Shipping charges are non-refundable unless the return is due to our error

5. How to Request a Return

To initiate a return or replacement, please email us at support@thedivora.in with:

• Your order number

• Reason for return

• Clear photos of the product and packaging

Our team will verify your request and respond within 24–48 hours.

6. Contact

Divora
Email: support@thedivora.in
Address: D12, Growth Centre, Bathinda, Punjab, 151001